Frequently Asked Questions
Everything you need to know about your Luana pieces.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed as store credit or a refund to your original payment method, minus a small restocking fee.
How do I ensure I choose the right size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or reaching out to our stylists for personalized advice.
Are Luana the Label pieces ethically made?
Yes, sustainability and ethics are at our core. We partner with certified factories that ensure fair wages and safe working conditions, using eco-friendly fabrics whenever possible.
Can I modify or cancel my order after it's been placed?
Our team works quickly to pack your orders, so we can only guarantee changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer interest-free installments through Afterpay and Klarna.